GOOGLE BUSINESS PROFILE MANAGEMENT
Your Google presence
shouldn’t run itself.
Eastside Digital manages the Google profile your customers see first — reviews, posts, profile information, customer feedback, and ongoing improvements.
Based in Decatur, Georgia. Working with businesses anywhere.
01 / THE GAP
Your business can be doing great work while your Google presence tells a different story.
Owners don’t always have time to manage Google constantly. Meanwhile, the profile customers rely on can fall behind.
Reviews go unanswered.
Information becomes outdated.
Posting stops.
Customer feedback gets ignored.
Eastside Digital handles that gap.
02 / SERVICES
Two ways to keep your Google presence handled.
ONE-TIME SERVICE
Google Presence Reset
A structured cleanup and improvement of your existing Google Business Profile.
Full profile review
Eight-point profile audit
Normal profile issue cleanup when appropriate
Replies to up to 25 existing unanswered reviews
Four new Google Business Profile posts
Customer feedback analysis
Recommendations based on recurring review themes
Approved profile improvements
Profile information cleanup
Publishing and scheduling handled by Eastside Digital
One consolidated revision round
Completion report
ONGOING MANAGEMENT
Google Presence Management
Ongoing management that keeps the profile active, accurate, responsive, and maintained.
Ongoing review monitoring
Responses to new customer reviews
Four new Google posts each month
Profile information upkeep
Approved profile updates
Customer feedback tracking
Ongoing recommendations
Monthly reporting
Monitoring for normal profile issues
03 / HOW IT WORKS
Simple process.
No password sharing.
01
Talk With Us
Reach out and tell us what your Google presence needs.
02
Invoice & Intake
Eastside Digital confirms the service, sends the invoice, and you complete the intake.
03
Add Us as a Manager
You add Eastside Digital to your Google Business Profile with Manager access.
You keep ownership. We never need your Google password.
04
We Review Your Google Presence
We review the profile, reviews, content, customer feedback, completeness, and opportunities.
05
You Approve the Work
You receive proposed public-facing content and profile changes for approval.
06
We Handle the Implementation
We submit approved review responses, update the profile, publish or schedule approved posts, and provide your report.
04 / ACCESS
Giving Eastside Digital access is simple.
You stay in control. Eastside Digital can help manage day-to-day profile activity without taking ownership of your business listing.
Manager access.
Never your password.
View Google’s official instructions
01
Sign in to the Google account that owns the Business Profile.
02
Open the Business Profile.
03
Open Business Profile settings.
04
Open People and access.
05
Choose Add.
06
Enter the Google account/email Eastside Digital provides.
07
Select Manager access.
08
Send the invitation.
09
Eastside Digital accepts the invitation.
05 / WHAT WE LOOK AT
A system, not random suggestions.
01
Business Information
Accuracy of core business details.
02
Categories
How the business is categorized on Google.
03
Business Description
How the profile explains the business.
04
Services & Products
Whether important offerings are represented.
05
Photos & Branding
How visual profile content represents the business.
06
Reviews
Responses, patterns, and customer feedback.
07
Google Posts
Profile activity and current content.
08
Profile Completeness & Customer Actions
Overall completeness and how customers interact with the listing.
06 / CUSTOMER INSIGHT
Your reviews aren’t just ratings.
They’re customer data.
Reviews can reveal:
Common compliments
Repeated complaints
Service strengths
Communication problems
Customer expectations
Opportunities for better messaging
FEEDBACK
RECOMMENDATION
ACTION
Eastside Digital organizes recurring patterns into practical recommendations when appropriate.
07 / WHY EASTSIDE
Why Eastside Digital.
Done For You
We don’t just send a list of suggestions. Approved work gets implemented.
No Password Sharing
You retain control of your Google account and Business Profile.
Human Approval
Public-facing content is approved before publication during the initial engagement.
Clear Process
Every engagement follows a structured review, approval, implementation, and reporting process.
Customer Insight
Review trends are analyzed instead of simply answered.
Built for Busy Businesses
We handle the Google presence so you can focus on operating the business.
08 / FAQ
Frequently asked questions.
LET’S GET IT HANDLED
Your profile is already speaking.
Make it sound like you.
Start the conversation. We’ll work out what your Google presence needs and take it from there.
09 / CONTACT
Tell us about
your business.
A profile that needs attention? Reviews you haven’t had time to answer? Let’s start there.
Your intake starts a conversation — not a contract or automatic purchase. Service acceptance and scope are confirmed separately.
Call
404-868-9317
eastsidedigital404@outlook.com
Based in
Decatur, Georgia
On the east side of Atlanta. Working with businesses anywhere.